Jimenez Julien, the operator who built BookAndWaive

Why I built a booking tool that refuses to forget the waiver

The first venue I ever helped was a three room escape game in a converted print shop. The owner had a booking widget she paid for, a waiver app she paid for separately, and a laminated sheet taped to the counter explaining how to reconcile the two. On a Friday in October I watched her lose eleven minutes to a group of nine, six of whom had booked under one email address and none of whom had signed anything. The room behind her sat empty while her game master waited. That is when it stopped being an abstract integration problem to me and started being lost money on a clock.

Attractions are a trade of fixed capacity and perishable inventory. A 7:15 slot that starts at 7:26 does not just cost eleven minutes, it pushes the 8:30 brief, shortens the reset, and turns the last group of the night into a rushed one that leaves a three star review. Meanwhile the paperwork exists for a reason nobody argues with: somebody is about to throw a hatchet, climb thirty feet, or land on their neck in a foam pit. The waiver is not bureaucracy, it is the condition on which your carrier keeps writing your policy.

BookAndWaive exists because those two facts belong in the same transaction. The moment a guest picks a slot is the moment they are most willing to type their date of birth and draw a signature, because they want in. Wait until they are standing in your lobby with friends and a drink and you have already lost them to the group photo. So the product asks once, at the point of intent, then carries that answer to the door tablet where your staff needs it.

I have spent the last four years inside this trade rather than adjacent to it. I have worked the desk during a school break week at a trampoline park in the Midwest, sat through a claims review with an insurance broker who wanted to see an audit trail, and rebuilt the minor signing flow three times because parents kept ignoring texts sent at nine in the evening. The fix, in the end, was boring: send the guardian request the instant the birth date is entered, name the venue and the activity in the first line of the message, and give the organizer a visible list of who is still missing so social pressure does the chasing. Product work in this trade is mostly that, small honest observations turned into defaults.

What I am accountable for is narrow and specific. I am accountable for the schedule never selling a slot you cannot staff, for a signature record that stands up when it matters, for the door tablet working when your venue wifi does not, and for answering support email like a person who understands that a broken booking page on a Saturday is an emergency. I do not write your waiver language, because that is your attorney's job in your state, and I say so on every onboarding call. Everything else that happens between a guest clicking a slot and a game master starting the clock is mine.

Experience and expertise

• Four years building booking, roster and signature software for entertainment venues in the United States, currently serving 388 sites across 41 states.
• Hands on shifts at escape rooms, axe throwing halls, trampoline parks and climbing gyms, working the counter during peak weekends before writing a line of code for them.
• Electronic signature practice grounded in the federal ESIGN Act and state UETA statutes, including versioned waiver text and evidentiary audit trails used in 31 claims since 2022.
• Payment and scheduling integration work with Square, Clover, Authorize.net, Google Calendar, Outlook, QuickBooks Online and Zapier.
• Accessibility and performance engineering: every guest facing screen is built to work on an old phone in a dark lobby with one bar of signal.

How this product is built and maintained

BookAndWaive ships small changes weekly and never on a Friday, because Friday belongs to you. Every release runs against a suite of tests built from real venue configurations, including a twelve room site, a climbing gym with auto belay sessions, and a park that sells 120 open jump spots per hour. Support email is answered by the same person who wrote the code, within one business day, and faster during evening peak hours.

Editorial standards on this site are simple. Numbers quoted here come from aggregate usage data across venues that agreed to share it, and they are refreshed each quarter. Testimonials are real operators who gave written permission, with their venue, city and state named. When a figure changes, the page changes with it. Nothing here is projected, aspirational or rounded in our favor. If you find something on this site you believe is inaccurate, write to me and I will correct it or take it down.

Contact the author

The fastest route is email: jimenezjulien42@gmail.com. Tell me your venue, your busiest night and what currently breaks, and I will reply with a straight answer rather than a brochure. If you would rather see it working, request a demo from the home page form and we will run your own room grid on the call. Product notes and release posts go out on X, and longer write ups live on jimenezjulien.com.