Terms of service for BookAndWaive

1. Acceptance

By creating a BookAndWaive account, by using the service, or by paying an invoice for it, you accept these terms on behalf of the business you represent. If you do not accept them, do not use the service. These terms replace any earlier version, and the version in force is the one published on this page at the time you use the service. Where a signed order form or a written quote from MLJ, SASU conflicts with these terms, that document takes precedence for the venue that signed it.

2. What the service does

BookAndWaive is a hosted software service that combines online booking with digital liability waivers for entertainment and attractions venues. It publishes a bookable schedule of your rooms, lanes, courts or walls, takes reservations and deposits through your own merchant account, sends every participant a waiver to sign on their own device, routes a countersign request to a parent or guardian when a participant is a minor, stores signed waivers with an audit trail, and lets your staff scan a party in at the door. The service is provided over the public internet and is used through a web browser or through the door tablet applications for iPad and Android.

MLJ, SASU supplies the software, the signing flow, the storage and the support. It does not draft your waiver language, does not advise on the enforceability of any release in your state, and is not a party to the agreement between your venue and your guests. Your attorney is responsible for the waiver text you publish through the service, and you confirm that you have the right to use that text.

3. Accounts and eligibility

The service is sold to businesses, not to consumers. You must be at least 18 years old and authorized to enter into agreements for your venue. You are responsible for the accuracy of the account details you provide, for every action taken under credentials issued to your staff, and for removing access when a staff member leaves. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been used without permission. Each subscription covers the sites, rooms, lanes and courts described in your plan, and access may not be resold or shared with a venue outside your group.

4. Acceptable use

You agree not to use BookAndWaive to collect signatures under false pretenses, to alter a stored waiver record after signature, to send messages to people who have not booked with you, or to store data unrelated to the operation of your venue. You agree not to probe, scrape or overload the service, not to reverse engineer it, and not to use it to build a competing product. Automated access is allowed only through the documented API and within its published rate limits. Serious or repeated breaches allow us to suspend the account, with notice where circumstances permit.

5. Subscription and billing

Plans are billed monthly in United States dollars, in advance, on the calendar day matching the start of your subscription. One Venue is $49 per month and covers a single site with up to three bookable rooms, lanes or courts. Multi Room is $99 per month and covers a single site with up to twelve. Multi Venue is $219 per month and covers unlimited sites and unlimited bookable spaces. There is no setup fee, no minimum term and no charge that varies with the number of waivers, participants or bookings you process.

If your venue grows past the limits of your plan, we tell you before any change and you move up at the start of the next billing period. Prices may change with 30 days written notice, and a price change never applies to a period already paid for. Card payments taken from your guests run through your own merchant account with your own processor, so guest funds never pass through MLJ, SASU, and any dispute about a guest payment is handled by you and your processor. Invoices unpaid for 14 days may lead to suspension, and unpaid for 45 days to termination, after two written reminders.

6. Cancellation

You can cancel at any time from your account settings, without giving a reason and without speaking to anybody. Cancellation takes effect at the end of the current billing month, and the amount already paid for that month is not refunded. Your data stays available for export in PDF and CSV for 90 days after cancellation, then it is deleted permanently. Seasonal venues may switch to a dormant plan at $9 per month, which keeps every record and every setting while the schedule is closed to the public.

7. Your data

Your bookings, guest records and signed waivers belong to your venue. MLJ, SASU processes them on your instructions to run the service, to keep backups, and to provide support when you ask for it. We do not sell them, do not use them to train models, and do not share them with anyone except the subprocessors named in the data processing terms attached to your subscription. You can export everything at any time without asking us. On termination we delete customer data on the schedule described above, except where a legal obligation requires a longer retention.

8. Availability and support

BookAndWaive targets 99.9 percent monthly availability, measured on the guest booking flow and the door scanning endpoint, which are the two parts of the service that hurt you when they fail. Planned maintenance runs on Tuesday and Wednesday mornings between 6 and 8 in the morning Eastern time, announced at least 48 hours ahead, and never on a Friday, Saturday or public holiday. Support is answered by email within one business day, faster during United States evening peak hours, and phone support is included on the Multi Room and Multi Venue plans.

9. Warranty disclaimer

The service is provided as it stands. To the maximum extent permitted by law, MLJ, SASU makes no warranty that the service will be uninterrupted or error free, that it will meet a specific regulatory requirement in your state, or that any particular waiver will be enforced by a court. Nothing in the service constitutes legal, insurance or safety advice, and it does not replace your own operating procedures, staff training or insurance coverage.

10. Limitation of liability

To the extent permitted by law, the total liability of MLJ, SASU under these terms is limited to the amounts you paid for the service in the twelve months before the event giving rise to the claim. MLJ, SASU is not liable for lost profits, lost bookings, loss of reputation, or indirect or consequential damages of any kind. Nothing here excludes liability for fraud, for willful misconduct, or for anything that cannot be excluded under applicable law.

11. Indemnity

You agree to hold MLJ, SASU harmless against claims brought by a guest, a parent, a regulator or an insurer that arise from the operation of your venue, from the waiver language you chose to publish, from injuries occurring at your site, or from your breach of these terms. We will tell you promptly about any such claim and will cooperate with your defense at your reasonable expense.

12. Changes to these terms

These terms may be updated to reflect new features, new legal requirements or clearer wording. Material changes are announced by email to the account owner at least 30 days before they take effect, and the date at the top of this page is updated. If a material change is unacceptable to you, cancel before it takes effect and the previous terms govern your final period.

13. Governing law and contact

These terms are governed by French law. Any dispute that cannot be settled amicably within 60 days of a written notice will be brought before the competent courts of Paris, France, and both parties agree to that jurisdiction. For questions about these terms, write to jimenezjulien42@gmail.com, or read the legal notice for the full publisher details and the privacy policy for how personal data is handled.